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    Contact Channels and Service Hours

    Canales y Horarios de atención

    BIB Contact Center 

    We know exactly what kind of answer you are looking for: accurate, solution-oriented, friendly and highly professional.

    This is the philosophy of Bancaribe International Bank’s Call Center, where our trained operators are always at your disposal for the clarification and resolution of any of your requests:

    • Opening accounts and certificates of deposit;
    • Checking balances and recent transactions,
    • Inclusion and exclusion of signatories;
    • Credit card balance inquiries and credit card suspensions.
    • Wire transfer status inquiries;
    • Assistance in accessing BIB Online, and much more.

    Business hours are Monday through Friday, from 8:30 a.m. until 4:30 p.m. Just dial (787) 523 6359 or from Venezuela +58 (212) 720.4770.

    Exclusive service in case your credit card is lost or stolen (outside office hours)

    Unforeseen events happen. And they often happen at the most inconvenient times. It is very important to us that you feel safe and well taken care of at all times. Bancaribe International Bank cardholders have an exclusive service for reporting incidents related to their cards outside the working hours of our channels. In this case, you can report the theft or loss of your card from anywhere, at any time, by calling MasterCard free of charge.

    MasterCard Global Assist: +1 (800) 307.7309 / +1 (636) 722.7111

    U.S. U.S. +1 (800) 317 6020.

    Hours of Operation:
    24 hours a day, 365 days a year.

    Note: In case of unrecognized transactions, please immediately block the card used through your BIB Online, in the “SECURITY” section, option “BLOCK/UNBLOCK CREDIT CARD”.

    Then contact us to inform us that you do not recognize the transaction.

    Business Executive

    Highly professional and experienced. Extremely cordial, friendly and respectful. This is how Bancaribe International Bank defines the level of attention and quality of service provided by our Business Executives, trained to offer you the products and services you need, providing quality advice on investment products to accompany and promote your personal or business financial development.

    Our team of Business Executives is here to meet your needs and provide you with solutions, not just answers.

    BIB Online
    (Every day, 24 hours a day)

    We live in an increasingly technological world. More and more activities are carried out online. At Bancaribe International Bank, we offer you the best tool and the most efficient service through our Internet Banking, BIB Online.

    Access the bank with total comfort and maximum security, whenever you need it and from anywhere:

    • Check balances, transactions and statements for your credit cards and accounts.
    • Make payments on your credit cards.
    • Open certificates of deposit.
    • Request commercial references.
    • View alerts and many other service options.

    Emails

    Everything around you is moving faster and this demands that you do the same, that your responses, your movements and your actions are of quality and very fast. That’s why, at Bancaribe International Bank, we provide you with several email addresses to efficiently channel your requests and keep our communication with you fluid:

    We are always ready to serve you with the best office hours: Monday to Friday, from 8:00 a.m. to 5:15 p.m.

    Puerto Rico Corporate Office

    Our office is located in San Juan, 33 Calle Bolivia, APT 8 PH, Puerto Rico 00918, USA.

    You are always welcome and we are always ready to provide you with our friendly and quality service. We are here for you from Monday to Friday, from 9am to 4pm.

    Phone: (787) 523.1000.